Customer Experience Associate

If you’re looking for a role where you can get stuck into all elements of a start-up business, and support them to grow, HR DataHub has what you’ve been looking for….

We are looking for a Customer Experience Associate to join our team and help us to help our customers create fairer, happier, more inclusive workplaces that better represent a modern cosmopolitan society.

This is a role where you’ll get to support, and learn from, every area of the business. You will work with everyone from the customer facing team, to the data team, and even the CEO.  Like all of us at HR DataHub, you will work collaboratively on multiple projects to deliver an amazing experience to our customers.

We’re a small tech start-up that runs a people analytics platform - we are the people behind stats like “on average organisations have about 14% employees of ethnic minority”. As a group, we’re informal, we’re constantly developing our technology and data, and we’re most passionate about helping our customers get the most from our product.

Things change fast - we all work hard to grow our business, and to make a difference in the world. If you like being kept on your toes, and like to do different things every day - this is the role for you!


What you’ll be working on:

  • We’ll teach you how to use our CRM (Customer Relationship Management) tool, so that you can help manage our database
  • You’ll contribute to marketing campaigns by coming up with ideas on what we could do to better connect to our community.  
  • You’ll assist with content creation and general management of our social media
  • You’ll help with co-ordinating our forums and other customer-focused virtual events
  • You’ll test new features before they are launched and help identify any bugs in the platform
  • You’ll assist the product team with communication of upcoming features that are to be released


What do HR Datahub look for in a team member?

  • Focused – you can finish what you start.
  • Inquisitive – you’re curious about learning new things.
  • Vibrant - you bring energy and spirit to the team.
  • Open mind - you’re keen to ask for  advice and listen to other people’s opinion.
  • Passionate – you want to change the world and think that having a better, fairer work opportunities for people is a good way to get there.
  • Team player - you like talking with and working with people.
  • Creative - you come up with new ideas all the time and can think outside the box.

FAQs

How does a career collab work?

Career collabs are new, created by hundo to make sure you can start a career with companies that care. hundo has built loads of strong relationships with companies across the UK that want to invest in young people and help you grow. Our collabs are all about progression and we only work with businesses that are willing to put their time into helping you build a career.

Do I need to send my CV?

We don't care about CVs, we care about you. We believe in helping the real you shine, and that means getting you in front of the company as quickly as possible. Of course we can't make them magically disappear but we help take away the stress of getting it right and show you how to put together something that represents you.

Are there any real people I can speak to?

This is at the heart of what we are trying to do at hundo. We believe real careers are built on real relationships and our team will work with you to get you in the door and get you going in a new career as quickly as possible. We won't just hand you off to another HR person, we make sure you only speak to the right people and take the hassle out of the applying.