Customer Onboarding Exec

If you’re big on customer service and fancy working for a start-up who are shaking up the care sector, then a role at Florence is a great place to start.

As a Customer Onboarding Exec you will focus on delivering a top-notch customer journey for all of the Florence healthcare professionals, both new and existing!

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You will be making great relationships with the healthcare community with a focus on customer service. You will have your eyes on the nation as you onboard Florence Nurses and Carers to areas that are needed - this could be England, Scotland or Wales.

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You’ll help new workers get onto their first shift, making sure they know how to successfully use the Florence platform, and making sure they get the most out of it. You’ll be the know-it-all for making sure Florence users workers have supplied all the right documents to crack on with their job (such as passports, visas etc) and you’ll store these documents securely.

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You’ll be happy to jump on a live email chat to solve a query or grab the phone. You’ll have an ear to the ground on what is going on in the healthcare community and be sharing any ideas for improvement you might have with the team to help Florence continue to grow.


What makes a Florence team member fly?
  • You have an interest in start-ups and the Healthcare industry and you’d like to learn more as you go along.
  • You’re pretty good with your tech and confident to explain how things work to other people.
  • You don’t mind working a Saturday or a Sunday every now and again.
  • You are more than happy to chat to people on the phone for a long time, chatterbox!
  • You can juggle a few tasks on the go at the same time and know what needs prioritising. (You’re the type that makes sure you wash the dishes up before starting to cook another meal!)
  • You’re great at communicating with others - on email, on the phone, and face to face and you can build a relationship with someone pretty quickly.
  • You’re super organised, your pencils are always sharpened and you’ve got a pen for every occasion!
  • You can adapt to situations in the moment and it doesn’t phase you. Smooth.

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FAQs

How does a career collab work?

Career collabs are new, created by hundo to make sure you can start a career with companies that care. hundo has built loads of strong relationships with companies across the UK that want to invest in young people and help you grow. Our collabs are all about progression and we only work with businesses that are willing to put their time into helping you build a career.

Do I need to send my CV?

We don't care about CVs, we care about you. We believe in helping the real you shine, and that means getting you in front of the company as quickly as possible. Of course we can't make them magically disappear but we help take away the stress of getting it right and show you how to put together something that represents you.

Are there any real people I can speak to?

This is at the heart of what we are trying to do at hundo. We believe real careers are built on real relationships and our team will work with you to get you in the door and get you going in a new career as quickly as possible. We won't just hand you off to another HR person, we make sure you only speak to the right people and take the hassle out of the applying.