Customer Service Exec

There’s no place like home, right?! With a role at Switchee you can be part of a business helping people to feel warm, safe and secure at home using smart technology.

As a Customer Service Exec, you will be working across the Customer Success team, supporting the Customer Success Managers and Contract Delivery Managers in the delivery of Switchee services to our large social housing customers and the communities they serve.

 The work will entail close collaboration with other operations functions as well as the Sales, Marketing and Operations Teams. From supporting the Customer Success team in delivering five-star service to managing monthly customer newsletters and preparing engaging reports, there will be lots to get stuck in to! 

You could be analysing the trends that the Switchee devices report back on and proposing real-time solutions that will make a big difference to Switchee customers.

You’ll support the team with dissecting results of customer surveys and create summary reports that show your findings.

You’ll also have the opportunity to work closely with the Marketing team to position Switchee as experts in the field and get involved with the Tech team by testing out new features.

 

What makes a great Switchee team member?

  • You care about Switchee’s mission and you want to contribute to making a difference to how people live.
  • You enjoy technology and seeing how it can work to make a difference in people’s lives.
  • You are a great communicator - on the phone, on email, online, and face-to-face.
  • You like finding solutions to problems, big or small!
  • You can handle a few things on the go at the same time and deadlines don’t faze you.
  • You can look at data and be able to spot trends, problems and possible solutions.
  • Teamwork is your thing and you’re great at building relationships with others.

 

FAQs

How does a career collab work?

Career collabs are new, created by hundo to make sure you can start a career with companies that care. hundo has built loads of strong relationships with companies across the UK that want to invest in young people and help you grow. Our collabs are all about progression and we only work with businesses that are willing to put their time into helping you build a career.

Do I need to send my CV?

We don't care about CVs, we care about you. We believe in helping the real you shine, and that means getting you in front of the company as quickly as possible. Of course we can't make them magically disappear but we help take away the stress of getting it right and show you how to put together something that represents you.

Are there any real people I can speak to?

This is at the heart of what we are trying to do at hundo. We believe real careers are built on real relationships and our team will work with you to get you in the door and get you going in a new career as quickly as possible. We won't just hand you off to another HR person, we make sure you only speak to the right people and take the hassle out of the applying.