As a Customer Service Executive, you will be part of a team who make the Florence journey as smooth as possible for all their healthcare professionals.
You will have all kinds of tasks to jump into such as answering telephone and email queries, from clients and nurses and helping people on the ‘live chat’ function (no robots here!). You’ll actually be in charge of keeping a close eye on the live chat, resolving any complaints, and making a note of anything you think could improve the service.
You’ll work closely with the Customer Care team to work together on improving the customer service processes and work closely with the Offshore team too. There may be some ad hoc Customer Success projects for you to get involved with as well as some admin duties to get stuck into too.