Customer Service Executive

Love helping people and making others happy? Fancy being part of the support to thousands of amazing nurses and carers? Now is the time to make a difference with a role at Florence.

As a Customer Service Executive, you will be part of a team who make the Florence journey as smooth as possible for all their healthcare professionals.

You will have all kinds of tasks to jump into such as answering telephone and email queries, from clients and nurses and helping people on the ‘live chat’ function (no robots here!). You’ll actually be in charge of keeping a close eye on the live chat, resolving any complaints, and making a note of anything you think could improve the service. 

You’ll work closely with the Customer Care team to work together on improving the customer service processes and work closely with the Offshore team too. There may be some ad hoc Customer Success projects for you to get involved with as well as some admin duties to get stuck into too.

What makes a great Florence team member?
  • You are interested in Florence and want to learn more about the company and what they do.
  • You are happy and confident to speak to people over the phone, on email and on the live chat function.
  • You are definitely a people person and enjoy helping others.
  • You like being kept on your toes work well when it’s busy.
  • You can handle a few tasks on the go at the same time.
  • You’re pretty good with tech and willing to learn what you don’t know.
  • You don’t mind working one weekend day every few months to support the on-call team.


If you’ve got it flaunt it (if not, Google it!)
  • Experience of dealing with live chat would be a plus, but don’t worry if you haven’t had this experience, it’s not essential to the role. 


FAQs

How does a career collab work?

Career collabs are new, created by hundo to make sure you can start a career with companies that care. hundo has built loads of strong relationships with companies across the UK that want to invest in young people and help you grow. Our collabs are all about progression and we only work with businesses that are willing to put their time into helping you build a career.

Do I need to send my CV?

We don't care about CVs, we care about you. We believe in helping the real you shine, and that means getting you in front of the company as quickly as possible. Of course we can't make them magically disappear but we help take away the stress of getting it right and show you how to put together something that represents you.

Are there any real people I can speak to?

This is at the heart of what we are trying to do at hundo. We believe real careers are built on real relationships and our team will work with you to get you in the door and get you going in a new career as quickly as possible. We won't just hand you off to another HR person, we make sure you only speak to the right people and take the hassle out of the applying.