Customer Service Executive

Reckon you can kill it at Customer Service? Interested in the food industry? This could be a great role for you.

As a Customer Service Executive, you will be making sure the Killer Chefs journey is as smooth as possible for all our users. You will be the main point of contact between chefs, customers, and the Killer Chefs internal team.

You’ll be in charge of keeping a close eye on the live chat, emails, WhatsApp to resolve any complaints (or answer any questions!) our chefs and foodies may have and making a note of anything you think could improve their experience and our service! 

There may be some ad hoc projects for you to get involved with from time to time as well as some admin duties.

There's always appetite for new ideas and new ways of doing things, and taking ownership and (some!) risks is actively encouraged.

What makes a Killer Chefs team member slice through the opposition?

  • You’ve got an interest in start-ups, in the Killer Chefs brand and the food industry. 
  • Experience working in customer services (at any level). This could be from working in a coffee shop to a call centre. 
  • You love to chat to people and are great at communicating with others - on email, on the phone, and face to face. 
  • You are patient, have a confident approach and are as cool as a cucumber under pressure.
  • You’re ok with juggling a few projects at once and know which ones to prioritise. You’re also a great problem-solver. 
  • Happy to constantly feedback to and work alongside the operations, marketing and technology teams to continuously improve efficiency in delivering value to our chefs and foodies. 
  • You don’t mind working a Saturday or a Sunday, every now and again, during busy periods. 

If you’ve got it flaunt it (if not Google it)

  • Previous customer service experience is great if you’ve got it, but don’t worry if not, it’s not essential to the role.


How does a career collab work?

Career collabs are new, created by hundo to make sure you can start a career with companies that care. hundo has built loads of strong relationships with companies across the UK that want to invest in young people and help you grow. Our collabs are all about progression and we only work with businesses that are willing to put their time into helping you build a career.

Do I need to send my CV?

We don't care about CVs, we care about you. We believe in helping the real you shine, and that means getting you in front of the company as quickly as possible. Of course we can't make them magically disappear but we help take away the stress of getting it right and show you how to put together something that represents you.

Are there any real people I can speak to?

This is at the heart of what we are trying to do at hundo. We believe real careers are built on real relationships and our team will work with you to get you in the door and get you going in a new career as quickly as possible. We won't just hand you off to another HR person, we make sure you only speak to the right people and take the hassle out of the applying.