Customer Success Manager

If you’re the organised type and you like helping others, then Customer Success role at Florence could be a great way to boost your skills.

As a Customer Success Manager at Florence you will join a team of people who are focused on delivering a fantastic customer journey for new and existing healthcare pro’s!

You’ll be engaging with a team of active healthcare workers and will have your own pool of professionals to work with on a daily basis.

You’ll make sure that the shifts are filled so that customers get the care they need and professionals get the work booked in that they need to do.

You’ll become a bit of an expert in the region you work in and will have the opportunity to contribute to business plans and growth strategies. You’ll probably spend a fair bit of time on the phone, on email and on live chat helping your clients/workers with any queries they may have.

What makes a Florence team member fly?
  • You have a genuine interest in customer service and in the healthcare industry
  • You are pretty good at managing your own time and making sure everything gets done, even when it’s mega busy!
  • You’re super organised.
  • You enjoy meeting and chatting to new people and you’re confident on the phone and communicating on email.
  • You’ve got a beady eye for details.
  • You don’t mind working one weekend day a month.

If you’ve got it flaunt it (if not Google it!)
  • Previous customer success or software onboarding experience is great if you’ve got it, but don’t worry if not, it’s not essential to the role.


FAQs

How does a career collab work?

Career collabs are new, created by hundo to make sure you can start a career with companies that care. hundo has built loads of strong relationships with companies across the UK that want to invest in young people and help you grow. Our collabs are all about progression and we only work with businesses that are willing to put their time into helping you build a career.

Do I need to send my CV?

We don't care about CVs, we care about you. We believe in helping the real you shine, and that means getting you in front of the company as quickly as possible. Of course we can't make them magically disappear but we help take away the stress of getting it right and show you how to put together something that represents you.

Are there any real people I can speak to?

This is at the heart of what we are trying to do at hundo. We believe real careers are built on real relationships and our team will work with you to get you in the door and get you going in a new career as quickly as possible. We won't just hand you off to another HR person, we make sure you only speak to the right people and take the hassle out of the applying.