Youth Work Academy – Café Outreach Worker

If customer service is your thing and you love being at the heart of your community, helping it to thrive, we have the role for you!

Being part of the Youth work Academy as a café outreach worker you will be working in the XLP partner café, “The Jamii Project” which works to bridge the gap between education and work by offering a nurturing environment that meets students where they are.

You will be responsible for leading the community outreach of The Jamii Project, identifying and meeting the needs of the local community whilst actively seeking new partnerships.  

You will work with people with a range of additional needs from Autism Spectrum Disorder, Mental Health, and physical challenges, making their time at the café a special time for them. You’ll get full training on running the café, making hot drinks, serving food, cleaning, and health and safety responsibilities in the café and zero waste shop. Plus, you’ll get to train others in how to work in the café and shop.

You will have lots to get stuck into such as mentoring young people aged 11-18 and helping them engage in learning, training, and positive opportunities, Identifying the needs of the local community and seeing where XLP can best support these needs.

With your creative side engaged you’ll help create, design, and deliver a variety of groups and clubs and also be helping to create new partnerships and opportunities for the café to continue to do its essential work in the community.


What makes a great XLP team member?

  • You are interested in the work that XLP are doing in London and want to help younger kids and teens in your local community - especially those may have additional learning needs.
  • You are great at managing your time and juggling a few things on the go.
  • You enjoy a bit of hard work and feel like you’ll be able to connect with kids and teens aged between 11-18.
  • You’ve got an open mind and like to listen to others and share ideas.
  • You pick new things up pretty quickly and adapt well to changes and challenges.
  • You’re pretty organised and great at communicating with others
  • You are patient and a great listener.



If you’ve got it, flaunt it (if not, Google it!)

  • Previous barista training.
  • Previous work with young people who have additional learning needs.
  • Customer Service experience.


The above experience is great to have, but don’t worry if not - they are not essential criteria to you applying for the role.


FAQs

How does a career collab work?

Career collabs are new, created by hundo to make sure you can start a career with companies that care. hundo has built loads of strong relationships with companies across the UK that want to invest in young people and help you grow. Our collabs are all about progression and we only work with businesses that are willing to put their time into helping you build a career.

Do I need to send my CV?

We don't care about CVs, we care about you. We believe in helping the real you shine, and that means getting you in front of the company as quickly as possible. Of course we can't make them magically disappear but we help take away the stress of getting it right and show you how to put together something that represents you.

Are there any real people I can speak to?

This is at the heart of what we are trying to do at hundo. We believe real careers are built on real relationships and our team will work with you to get you in the door and get you going in a new career as quickly as possible. We won't just hand you off to another HR person, we make sure you only speak to the right people and take the hassle out of the applying.