A view from the top: JustPark

Mike Miner, Senior Growth Manager, tells us about his journey from school leaver to working for the UK's favourite parking app.

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What do you do at JustPark?

As a Senior Growth Manager my job is to unlock hidden revenue within the business. Right now, I’m focused on our peer-to-peer offering, improving the experience for users who rent their driveway with us and enabling them (and us!) to earn more money. 

What’s been your journey to get to where you are now?

I left school at 17 without many qualifications, and after a year of stacking shelves at ASDA I joined their management process. That taught me the basics of how to run a business and a team, and within a couple of years, I was part of the in-store senior management team. 

As I looked at my next steps within the business and the fierce competition I’d face, I realised that my lack of qualifications would hold me back. So I moved to London and started a degree at the Bloomsbury Institute who saw enough potential in me to let me on the course even when not meeting traditional entry requirements. 

While studying, I was also working on building my own startup so I took a part-time role with JustPark in their customer service team. JustPark gave me the flexibility to manage my studies, my new business, and my work. 

How did you find the experience of joining a startup?

I quickly found out how enjoyable the startup atmosphere was, and started taking on my hours and more responsibility at JustPark. Within 18 months, I’d worked my way up to Head of Customer Support. 

Last year, a new opportunity became available in the marketing team working on new ‘blue sky projects’. I lept at the chance to apply all my skills in a new role, and continue to expand my knowledge. Since joining the marketing team in my current role, I’ve helped JustPark build one of the largest EV charging networks in the UK in the space of a few short months, something we’re all really proud of. 

What does your day-to-day look like?

I split my time between working from home and in the office. My work day starts around 8:30am, checking our internal messaging systems and emails over a cup of coffee. Our culture is very relaxed, and our dress code is pretty informal (great in the hot summer in London!) so I can just get stuck in and focus on the results.

I like to start the day by checking in my direct reports. I’ll find out how they’re doing and if they need anything to achieve their goals today. We’ll identify any areas they need support, whether that be helping them with some complex data or giving them a coaching session on some new software.

We’ll also spend the morning reviewing yesterday's figures within our BI tools and executing any actions we identify.

By the time this is over, it’s nearly time for lunch. We’ll be having something cooked by our in-house chef, Julie. 

Sounds like a great way to refuel before heading into the afternoon!

Absolutely! It’s normally a feast of fairly healthy food, which keeps you going for the day. Definitely one of the biggest perks of working here!

In the afternoon, we’ll get into strategic work. We’ll look at what we need to do to achieve our long term goals such as increasing the revenue from our space owners or increasing the quality of our platform. We’ll jump deep into the data and make decisions that could massively impact the business. 

We like to implement new ideas quickly, running tests to learn if they’re working or not and finding ways to continue to improve. 

I normally wrap up around 6pm. Once the day is done, there’s normally a social event going on. Whether this is football, the pub or just a walk through the city. There’s always something to do!

What’s been the most rewarding thing you’ve worked on to date?

The most rewarding thing is being part of the team here. We’re able to make major decisions to help build the future of the business, allowing you to see the impact across millions of people in a short amount of time, making a difference in their day-to-day lives.

What’s your favourite thing about working at JustPark?

The retreats! Once a year, the company will take us away to a sunny destination and have three/four days of bonding. It’s a great time for us to meet those working remotely and build relationships with people you might not get the time to speak to daily. We’ve even flown over our colleagues from Africa to meet us! 

If you could share one piece of advice for someone starting their career what would it be?

Soak it up. Startups are a great way to learn about businesses and rapid growth, you’ll certainly get out more than you put in if you’re willing to work for it.